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AVAILABILITY
Ex Stock Orders usually sent Same Day
Your order will usually be sent same business day if it is placed by 4
PM. We make every attempt to supply all goods from stock and achieve this
stated aim in over 95% of orders
Item Is On Order
or Backorder
If a product is not currently in stock in our warehouse and we have ordered
the product from our supplier we expect to be able to ship your product
soon. We will ship your item on the same day it is back into stock and
update you on the status of your order via e-mail (If requested).
When should my
order arrive?
Once your order has left our premises we expect it to arrive next delivery
day. Orders placed Monday - Thursday we expect to arrive next day. For
those items sent by Royal Mail we find Friday orders do not always get
delivered on Saturday a.m. so we expect those to arrive Monday. Orders
placed After 4pm Friday and before 4pm Monday are despatched on Monday
and should be received by you on Tuesday. Please advise us within 3 days
if your order has not been received. Unfortunately, 1st Class Royal Mail
is not a guaranteed delivery service, so although the largest percentage
of goods sent this way do arrive "next day" we have found in
recent times that the percentage of items not arriving the next day has
increased
What if my order includes several items with
different availabilities?
In this case we would either:-
(1) Send
those items in stock same day with the outstanding item being sent on
the same day it came back into stock with us.
(2) Wait
until all items were in stock and send together.
(3) We
only charge your card for those items that leave our premises
PRIVACY POLICY
At PROPRINT, we are very serious about protecting
customer privacy. The information that is collected about you is
used to process your order and to continuously improve your shopping experience.
On occasion, we track your movement through the store to make sure that
usability issues are spotted and resolved. Please read on for more details
about our privacy policy.
What information do you collect about me? How
will you use it?
When you order, we need to know your name, e-mail address, mailing address.
If ordering over the telephone your credit card number, and expiration
date. This information allows us to process and fulfill your order and
to notify you of your order status. For non UK orders, we generate an
ordering page with the exct sum payable for your Order. Paying online
via that page means that you do not give your card details and that the
payment is processed securely online.
How does PROPRINT protect customer information?
All of the customer data we collect is protected against unauthorized
access, both at our offices and at our hosting facility.
Will you disclose the personal data / information
collected to outside parties?
We never give, rent, or sell your personal information to others.
We may provide aggregate statistics about our customers, sales, traffic
patterns, and related site information to reputable third-party vendors,
but these statistics will not include any personally identifying information.
We may release account information when we believe, in good faith, that
such release is reasonably necessary to (i) comply with law, (ii) enforce
or apply the terms of any of our user agreements or (iii) protect the
rights, property or safety of , our users, or others.
PAYMENT OPTIONS
Paying by Credit Card
We accept MasterCard, Visa, Visa Debit
cards, Solo, Access, PayPal.
You can place your order securely on our web site
or call us to order. Your credit card charge will appear as "PROPRINT".
Please feel free to call us on our ORDER
LINE - 01578 730477
PAYPAL - we accept PayPal payments. The email address to use to make PayPal
payment to us is
You can safely enter your entire credit card number
via our secure server, which encrypts all submitted
information. Alternatively, if you feel more comfortable not entering
credit card information over the internet, please feel free to use our
fax orderform or call us.
We would be delighted to assist you in any way that we can. We can
be reached at 01578 730477 (in the UK) / 00-44-1578-730477 (outside the
UK). Our fax number is 01578-730478.
To provide you with an additional layer of security, all credit card numbers
are stored on a computer that is not connected to the Internet. After
you type, fax, or call it in, your complete credit card number is transferred
to this secure machine and is not accessible through the internet.
Paying by Cheque or Money/Postal Orders
We glady accept personal cheques, business
cheques, and money/Postal orders. Please note that we ship orders after
a cheque clears. If you wish to pay via cheque or money order, make payable
to PROPRINT. We will ship your order once payment is received and your
cheque clears. Cheques must be in UK currency (British Pounds) drawn on
a UK based Bank. Any other payment method must be agreed in advance with
us
Paying by Purchase Order
We also accept purchase orders! All Official
Orders from Local - Education - Government Authorities sent or faxed with
the Official Order Number clearly shown are accepted Purchase orders may
require an additional day for verification. You will be sent an invoice
with net 30 day terms once your order ships. Please note that PROPRINT
reserves the right to require pre-payment on any purchase order at our
discretion. Please call us to order.
When your order will be billed to
you
Orders will only be charged or billed
after they are ready in despatch waiting to be shipped. This
includes backordered items.
LEGAL NOTICES
Copyright and Trademark Notice
This site is owned and operated by J
West of Stow T/A PROPRINT (hereinafter referred to as "ProPrint".
Unless otherwise specified, all materials appearing on this site, including
the text, site design, logos, graphics, icons, and images, as well as
the selection, assembly and arrangement thereof, are the sole property
of PROPRINT, Copyright © 2003 - 15, ALL RIGHTS RESERVED. All audio and
video clips are the sole property of PROPRINT or their respective content
providers. All software used on the site is the sole property of PROPRINT
or those supplying the software. You may use the content of this site
only for the purpose of shopping or placing an order on this site and
for no other purpose. No materials from this site may be copied, reproduced,
modified, republished, uploaded, posted, transmitted, or distributed in
any form or by any means without PROPRINT’s prior written permission.
All rights not expressly granted herein are reserved. Any unauthorized
use of the materials appearing on this site may violate copyright, trademark
and other applicable laws and could result in criminal or civil penalties.
Disclaimer and Limitation of Liability as to
Products Sold
All of PROPRINT’s products are guaranteed
against defects for 30 days from the date of the invoice. Except as expressly
stated herein, PROPRINT makes no representations or warranties, either
express or implied, of any kind with respect to products sold on the Proprint.co.uk
website. Except as expressly stated herein, PROPRINT expressly disclaims
all warranties, express or implied, of any kind with respect to products
sold on this site, including but not limited to, merchantability and fitness
for a particular purpose. You agree that the sole and exclusive maximum
liability to PROPRINT arising from any product sold on the Intecuk.co.uk
website shall be the price of the product ordered. In no event shall PROPRINT,
its directors, officers, employees or other representatives be liable
for special, indirect, consequential, or punitive damages related to product
sold.
Disclaimer and Limitation of Liability as to
the Proprint.co.uk Website
The PROPRINT website and the materials
therein are provided “as is”. PROPRINT makes no representations or warranties,
either express or implied, of any kind with respect to the Proprint.co.uk
website, its operations, contents, information, materials. PROPRINT expressly
disclaims all warranties, express or implied, of any kind with respect
to the sites or their use, including but not limited to merchantability
and fitness for a particular purpose. You agree that PROPRINT, its directors,
officers, employees or other representatives shall not be liable for damages
arising from the operation, content or use of the Proprint.co.uk website.
You agree that this limitation of liability is comprehensive and applies
to all damages of any kind, including without limitation direct, indirect,
compensatory, special, incidental, punitive and consequential damages.
Typographical Errors
In the event a product is listed at an
incorrect price or with incorrect information due to typographical error
or error in pricing or product information received from our suppliers,
PROPRINT shall have the right to refuse or cancel any orders placed for
product listed at the incorrect price. PROPRINT shall have the right to
refuse or cancel any such orders whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged
for the purchase and your order is cancelled in this way, Proprint shall
immediately issue a credit to your credit card account in the full amount
of the charge.
Links
This site may contain links to other
sites on the Internet that are owned and operated by third parties. You
acknowledge that PROPRINT is not responsible for the operation of or content
located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other
form of order confirmation does not signify our acceptance of your order,
nor does it constitute confirmation of our offer to sell. PROPRINT reserves
the right at any time after receipt of your order to accept or decline
your order for any reason. PROPRINT reserves the right at any time after
receipt of your order, without prior notice to you, to supply less than
the quantity you ordered of any item. All orders placed over £1000.00
(GB Pounds) must obtain pre-approval with an acceptable method of payment,
as established by our credit and fraud avoidance department. We may require
additional verifications or information before accepting any order.
VAT - Value added Tax
UK Vat is applied and accounted for within
all our prices the current rate is 20% The invoice you receive from us
shall include that amount. Unless by prior agreement your delivery
address allows us to supply goods exempt of the UK VAT.
Jurisdiction and Venue
You agree that any legal action brought
against PROPRINT shall be governed by the Scottish Law without regard
to its conflict of law principles. You agree that the sole jurisdiction
and venue for any litigation arising from your use of or orders made on
the Proprint.co.uk website shall be an appropriate Court located in Scotland.
SHIPPING INFORMATION
Our preferred carrier for all small packets is
the the Royal Mail 1st Class Postal Service. For larger/heavier boxes
we use a Next Day Carrier service.
Whenever possible, if you have opted to provide us with your e-mail address,
we will send you a confirmation e-mail with a tracking number upon receipt
of your order.
Where shipping requires to be paid by the customer we will discuss and
agree this in advance
Backordered Items
If you would like to cancel a backordered
item, please send an e-mail to
or call us at 01578 730477 (in the UK) / 00-44-1578-730477
(outside the UK). Or 01578-730478 (in the UK) / 00-44-1578-730478
(outside the UK).
Your order will not be charged to a card until it is ready in despatch
to be shipped!
RETURN POLICY
Satisfaction Guarantee
Within 30 days of receipt of your order, you may return any
product in new condition. Your rights to return goods are protected under
the Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please note that you will need to first obtain an RMA number by calling
01578-730477 (in the UK) / 00-44-1578-730477 (outside the
UK). Or 01578-730478 (in the UK) / 00-44-1578-730478 (outside the
UK).
Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange
it within 30 days after your receive your order. However, you will need
to first obtain an RMA number. Your replacement will be shipped to you
once you call us and obtain an RMA number. You will not have to wait until
we receive your defective product. We trust you to return your defective
product in a timely manner!
Unshipped items
You can also cancel unshipped items by calling us or sending
an e-mail to
Procedures for Returning and Exchanging Items
Please do not apply tape to any items that you are returning,
as this may result in your return not meeting our resaleable criteria.
It is pertinent that you place your RMA number on the address label or
the outside of the package, as we will not accept any packages without
one. In addition, please include a copy of your invoice and the reason
with your return, and wrap the package securely.
Please mail all packages to the following address:-
ProPrint
Unit
1
Stow Mill
Stow
Galashiels
TD1
2RB
RMA
Refunds
Refunds generally take 2-3 weeks. We will notify you via
e-mail of your refund once we have received and processed the returned
item. Please note that we can refund shipping costs only if the return
is a result of our error. Furthermore, we reserve the right to refuse
returns that are not in re-saleable condition, as defined above. We also
reserve the right to impose a 15% restocking fee on returns that do not
have an RMA number or received 21 days after an RMA number has been issued.
SECURE ON-LINE PAYMENTS
100%
Safe Shopping Guarantee
SECURE
POLICY
Our 100%
Safe Shopping Guarantee protects you while you shop at ProPrint.co.uk
How does Proprint protect
customer information?
All of the information you enter to place
an on-line order will be stored using a secure server. We use state-of-the-art
128-bit SSL encryption. The secure server software (SSL) encrypts all
information you enter before it is sent to us. You can always be aware
of a secure page by spotting the lock 
in the bottom status bar of your browser. Furthermore, all of the customer
data we collect is protected against unauthorized access, both at our
offices and at our hosting facility. Please see our PRIVACY
POLICY above
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