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Return Policy
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Legal Notices
  • All prices quoted include UK VAT (20%)  (subject to £9.95 minimum order value)

  • Secure Ordering -  7 days a week 24 hours a day!

  • SMALL ORDERS ARE SENT BY 1st CLASS POST

  • HEAVIER/LARGER ORDERS ARE SENT BY NEXT DAY CARRIER

  • Faxed or emailed Official orders from Local Authorities, Educational Institutes, Government Bodies etc welcome

  • Goods to the EC - Europe supplied

  • A VAT invoice is sent with all Orders

  • Top Quality guaranteed products

  • Lowest Prices in the UK for Quality Products

  • ORDER LINE - 01578 730477

  • Discounts may apply on quantity / bulk supplies

AVAILABILITY
Ex Stock Orders usually sent Same Day
Your order will usually be sent same business day if it is placed by 4 PM. We make every attempt to supply all goods from stock and achieve this stated aim in over 95% of orders

Item Is On Order
or Backorder
If a product is not currently in stock in our warehouse and we have ordered the product from our supplier we expect to be able to ship your product soon. We will ship your item on the same day it is back into stock and update you on the status of your order via e-mail (If requested).

When should my order arrive?
Once your order has left our premises we expect it to arrive next delivery day. Orders placed Monday - Thursday we expect to arrive next day. For those items sent by Royal Mail we find Friday orders do not always get delivered on Saturday a.m. so we expect those to arrive Monday. Orders placed After 4pm Friday and before 4pm Monday are despatched on Monday and should be received by you on Tuesday. Please advise us within 3 days if your order has not been received. Unfortunately, 1st Class Royal Mail is not a guaranteed delivery service, so although the largest percentage of goods sent this way do arrive "next day" we have found in recent times that the percentage of items not arriving the next day has increased

What if my order includes several items with different availabilities?
In this case we would either:- 

(1) Send those items in stock same day with the outstanding item being sent on the same day it came back into stock with us. 

(2) Wait until all items were in stock and send together. 

(3) We only charge your card for those items that leave our premises

PRIVACY POLICY

At PROPRINT, we are very serious about protecting customer privacy. The information that is collected about you is used to process your order and to continuously improve your shopping experience. On occasion, we track your movement through the store to make sure that usability issues are spotted and resolved. Please read on for more details about our privacy policy.

What information do you collect about me? How will you use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This information allows us to process and fulfill your order and to notify you of your order status.

How does PROPRINT protect customer information?
All of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.

Will you disclose the personal data / information collected to outside parties?
We never give, rent, or sell your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of , our users, or others.

PAYMENT OPTIONS

Paying by Credit Card
We accept MasterCard, Visa, Visa Debit cards, Solo, Access, PayPal.

You can place your order securely on our web site or call us to order. Your credit card charge will appear as "PROPRINT".

Please feel free to call us on our ORDER LINE - 01578 730477

PAYPAL - we accept PayPal payments. The email address to use to make PayPal payment to us is

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Alternatively, if you feel more comfortable not entering credit card information over the internet, please feel free to use our fax orderform or call us.

We would be delighted to assist you in any way that we can. We can be reached at 01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK). Our fax number is 01578-730478.

To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. After you type, fax, or call it in, your complete credit card number is transferred to this secure machine and is not accessible through the internet.

Paying by Cheque or Money/Postal Orders
We glady accept personal cheques, business cheques, and money/Postal orders. Please note that we ship orders after a cheque clears. If you wish to pay via cheque or money order, make payable to PROPRINT. We will ship your order once payment is received and your cheque clears. Cheques must be in UK currency (British Pounds) drawn on a UK based Bank. Any other payment method must be agreed in advance with us

Paying by Purchase Order
We also accept purchase orders! All Official Orders from Local - Education - Government Authorities sent or faxed with the Official Order Number clearly shown are accepted Purchase orders may require an additional day for verification. You will be sent an invoice with net 30 day terms once your order ships. Please note that PROPRINT reserves the right to require pre-payment on any purchase order at our discretion. Please call us to order.

When your order will be billed to you
Orders will only be charged or billed after they are ready in despatch waiting to be shipped. This includes backordered items.

LEGAL NOTICES

Copyright and Trademark Notice
This site is owned and operated by J West of Stow T/A PROPRINT (hereinafter referred to as "ProPrint". Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of PROPRINT, Copyright © 2003 - 15, ALL RIGHTS RESERVED. All audio and video clips are the sole property of PROPRINT or their respective content providers. All software used on the site is the sole property of PROPRINT or those supplying the software. You may use the content of this site only for the purpose of shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without PROPRINT’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold
All of PROPRINT’s products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, PROPRINT makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Proprint.co.uk website. Except as expressly stated herein, PROPRINT expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to PROPRINT arising from any product sold on the Intecuk.co.uk website shall be the price of the product ordered. In no event shall PROPRINT, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the Proprint.co.uk Website
The PROPRINT website and the materials therein are provided “as is”. PROPRINT makes no representations or warranties, either express or implied, of any kind with respect to the Proprint.co.uk website, its operations, contents, information, materials. PROPRINT expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that PROPRINT, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Proprint.co.uk website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, PROPRINT shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. PROPRINT shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled in this way, Proprint shall immediately issue a credit to your credit card account in the full amount of the charge. 

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that PROPRINT is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. PROPRINT reserves the right at any time after receipt of your order to accept or decline your order for any reason. PROPRINT reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over £1000.00 (GB Pounds) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

VAT - Value added Tax
UK Vat is applied and accounted for within all our prices the current rate is 20% The invoice you receive from us shall include that amount. Unless by prior agreement your delivery address allows us to supply goods exempt of the UK VAT. Countries not in EC for example, or another VAT Registered entity within the EC 

We can accept a Tax Exempt number that can be applied to an order being delivered to 

Jurisdiction and Venue
You agree that any legal action brought against PROPRINT shall be governed by the Scottish Law without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Proprint.co.uk website shall be an appropriate Court located in Scotland.

SHIPPING INFORMATION

Our preferred carrier for all small packets is the the Royal Mail 1st Class Postal Service. For larger/heavier boxes we use a Next Day Carrier service, for these we use Citilink - DHL or Parcelforce. European heavier parcels usually go by Parcelforce Euro 48 hour.
Whenever possible, if you have opted to provide us with your e-mail address, we will send you a confirmation e-mail with a tracking number upon receipt of your order.

Where shipping requires to be paid by the customer we will discuss and agree this in advance

Backordered Items
If you would like to cancel a backordered item, please send an e-mail to  or call us at  01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK). Our fax number is 01578-730478 (in the UK) / 00-44-1578-730478 (outside the UK).

Your order will not be charged to a card until it is ready in despatch to be shipped!

RETURN POLICY

Satisfaction Guarantee
Within 30 days of receipt of your order, you may return any product in new condition. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Please note that you will need to first obtain an RMA number by calling 01578-730477 (in the UK) / 00-44-1578-730477 (outside the UK). Our fax number is 01578-730478 (in the UK) / 00-44-1578-730478 (outside the UK).
Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it within 30 days after your receive your order. However, you will need to first obtain an RMA number. Your replacement will be shipped to you once you call us and obtain an RMA number. You will not have to wait until we receive your defective product. We trust you to return your defective product in a timely manner!

Unshipped items
You can also cancel unshipped items by calling us or sending an e-mail to

Procedures for Returning and Exchanging Items
Please do not apply tape to any items that you are returning, as this may result in your return not meeting our resaleable criteria. It is pertinent that you place your RMA number on the address label or the outside of the package, as we will not accept any packages without one. In addition, please include a copy of your invoice and the reason with your return, and wrap the package securely. 

Please mail all packages to the following address:-

ProPrint 

Unit 1 

Stowmill

Stow

Galashiels

TD1 2RB


RMA
Refunds
Refunds generally take 2-3 weeks. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Furthermore, we reserve the right to refuse returns that are not in re-saleable condition, as defined above. We also reserve the right to impose a 15% restocking fee on returns that do not have an RMA number or received 21 days after an RMA number has been issued.

SECURE ON-LINE PAYMENTS

100% Safe Shopping Guarantee

SECURE POLICY

Our 100% Safe Shopping Guarantee protects you while you shop at ProPrint.co.uk

How does Proprint protect customer information?
All of the information you enter to place an on-line order will be stored using a secure server. We use state-of-the-art 128-bit SSL encryption. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility. Please see our PRIVACY POLICY above


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