AVAILABILITY
Ex Stock Orders usually sent Same
Day
Your order will usually be sent same business day if it is placed by 4 PM.
We make every attempt to supply all goods from stock and achieve this
stated aim in over 95% of orders
Item Is On Order
or Backorder
If a product is not currently in stock in our warehouse and we have
ordered the product from our supplier we expect to be able to ship your
product soon. We will ship your item on the same day it is back into stock
and update you on the status of your order via e-mail (If requested).
When
should my order arrive?
Once your order has left our premises we expect it to arrive next delivery
day. Orders placed Monday - Thursday we expect to arrive next day. For
those items sent by Royal Mail we find Friday orders do not always get
delivered on Saturday a.m. so we expect those to arrive Monday. Orders
placed After 4pm Friday and before 4pm Monday are despatched on Monday and
should be received by you on Tuesday. Please advise us within 3 days if
your order has not been received. Unfortunately, 1st Class Royal Mail is
not a guaranteed delivery service, so although the largest percentage of
goods sent this way do arrive "next day" we have found in recent times
that the percentage of items not arriving the next day has increased
What if my order includes several items with
different availabilities?
In this case we would either:-
(1) Send those items in
stock same day with the outstanding item being sent on the same day it
came back into stock with us.
(2) Wait until all items
were in stock and send together.
(3) We only charge your card
for those items that leave our premises
PRIVACY POLICY
At PROPRINT, we are
very serious about protecting customer privacy. The
information that is collected about you is used to process your order and
to continuously improve your shopping experience. On occasion, we track
your movement through the store to make sure that usability issues are
spotted and resolved. Please read on for more details about our privacy
policy.
What information do you collect about me? How
will you use it?
When you order, we need to know your name, e-mail address, mailing
address, credit card number, and expiration date. This information allows
us to process and fulfill your order and to notify you of your order
status.
How does PROPRINT protect
customer information?
All of the customer data we collect is protected against
unauthorized access, both at our offices and at our hosting facility.
Will you disclose the
personal data / information collected to outside parties?
We never give, rent, or sell your
personal information to others. We may provide aggregate statistics about
our customers, sales, traffic patterns, and related site information to
reputable third-party vendors, but these statistics will not include any
personally identifying information. We may release account information
when we believe, in good faith, that such release is reasonably necessary
to (i) comply with law, (ii) enforce or apply the terms of any of our user
agreements or (iii) protect the rights, property or safety of , our users,
or others.
PAYMENT OPTIONS
Paying by Credit Card
We accept
MasterCard, Visa, Visa Debit cards, Solo, Access, PayPal.
You can place your
order securely on our web site or call us to order. Your credit card
charge will appear as "PROPRINT".
Please feel free to call us on our
ORDER LINE - 01578 730477
PAYPAL - we accept PayPal payments. The email address to use to make
PayPal payment to us is
You can safely
enter your entire credit card number via our secure
server, which encrypts all submitted information. Alternatively, if
you feel more comfortable not entering credit card information over the
internet, please feel free to use our fax orderform or call us.
We would be delighted to assist you in any way that we can. We can be
reached at 01578 730477 (in the UK) / 00-44-1578-730477 (outside the
UK). Our fax number is 01578-730478.
To provide you with an additional layer of security, all credit card
numbers are stored on a computer that is not connected to the Internet.
After you type, fax, or call it in, your complete credit card number is
transferred to this secure machine and is not accessible through the
internet.
Paying by Cheque or Money/Postal
Orders
We glady accept personal cheques,
business cheques, and money/Postal orders. Please note that we ship orders
after a cheque clears. If you wish to pay via cheque or money order, make
payable to PROPRINT. We will ship your order once payment is received and
your cheque clears. Cheques must be in UK currency (British Pounds) drawn
on a UK based Bank. Any other payment method must be agreed in advance
with us
Paying by Purchase Order
We also accept purchase orders! All
Official Orders from Local - Education - Government Authorities sent or
faxed with the Official Order Number clearly shown are accepted Purchase
orders may require an additional day for verification. You will be sent an
invoice with net 30 day terms once your order ships. Please note that
PROPRINT reserves the right to require pre-payment on any purchase order
at our discretion. Please call us to order.
When your order will be
billed to you
Orders will only be charged
or billed after they are ready in despatch waiting to be shipped.
This includes backordered items.
LEGAL NOTICES
Copyright and Trademark Notice
This
site is owned and operated by J West of Stow T/A PROPRINT (hereinafter
referred to as "ProPrint". Unless otherwise specified, all
materials appearing on this site, including the text, site design, logos,
graphics, icons, and images, as well as the selection, assembly and
arrangement thereof, are the sole property of PROPRINT, Copyright © 2003 -
15,
ALL RIGHTS RESERVED. All audio and video clips are the sole property of PROPRINT or their respective content providers. All software used on the
site is the sole property of PROPRINT or those supplying the software. You
may use the content of this site only for the purpose of shopping or
placing an order on this site and for no other purpose. No materials from
this site may be copied, reproduced, modified, republished, uploaded,
posted, transmitted, or distributed in any form or by any means without PROPRINT’s prior written permission. All rights not expressly granted
herein are reserved. Any unauthorized use of the materials appearing on
this site may violate copyright, trademark and other applicable laws and
could result in criminal or civil penalties.
Disclaimer and Limitation of Liability
as to Products Sold
All of
PROPRINT’s products are guaranteed against defects for 30 days from the
date of the invoice. Except as expressly stated herein, PROPRINT makes no
representations or warranties, either express or implied, of any kind with
respect to products sold on the Proprint.co.uk website. Except as
expressly stated herein, PROPRINT expressly disclaims all warranties,
express or implied, of any kind with respect to products sold on this
site, including but not limited to, merchantability and fitness for a
particular purpose. You agree that the sole and exclusive maximum
liability to PROPRINT arising from any product sold on the Intecuk.co.uk
website shall be the price of the product ordered. In no event shall
PROPRINT, its directors, officers, employees or other representatives be
liable for special, indirect, consequential, or punitive damages related
to product sold.
Disclaimer and Limitation of Liability
as to the Proprint.co.uk Website
The
PROPRINT website and the materials therein are provided “as is”. PROPRINT
makes no representations or warranties, either express or implied, of any
kind with respect to the Proprint.co.uk website, its operations, contents,
information, materials. PROPRINT expressly disclaims all warranties,
express or implied, of any kind with respect to the sites or their use,
including but not limited to merchantability and fitness for a particular
purpose. You agree that PROPRINT, its directors, officers, employees or
other representatives shall not be liable for damages arising from the
operation, content or use of the Proprint.co.uk website. You agree that
this limitation of liability is comprehensive and applies to all damages
of any kind, including without limitation direct, indirect, compensatory,
special, incidental, punitive and consequential damages.
Typographical Errors
In
the event a product is listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or product
information received from our suppliers, PROPRINT shall have the right to
refuse or cancel any orders placed for product listed at the incorrect
price. PROPRINT shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your
order is cancelled in this way, Proprint shall immediately issue a credit
to your credit card account in the full amount of the charge.
Links
This
site may contain links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that PROPRINT is not
responsible for the operation of or content located on or through any such
site.
Order Acceptance Policy
Your
receipt of an electronic or other form of order confirmation does not
signify our acceptance of your order, nor does it constitute confirmation
of our offer to sell. PROPRINT reserves the right at any time after
receipt of your order to accept or decline your order for any reason.
PROPRINT reserves the right at any time after receipt of your order,
without prior notice to you, to supply less than the quantity you ordered
of any item. All orders placed over £1000.00 (GB Pounds) must obtain
pre-approval with an acceptable method of payment, as established by our
credit and fraud avoidance department. We may require additional
verifications or information before accepting any order.
VAT - Value added
Tax
UK Vat is applied and accounted
for within all our prices the current rate is 20% The invoice you
receive from us shall include that amount. Unless by prior agreement your
delivery address allows us to supply goods exempt of the UK VAT. Countries
not in EC for example, or another VAT Registered entity within the EC
We can accept a Tax Exempt number that can be applied to an order being
delivered to
Jurisdiction and Venue
You
agree that any legal action brought against PROPRINT shall be governed by
the Scottish Law without regard to its conflict of law principles. You
agree that the sole jurisdiction and venue for any litigation arising from
your use of or orders made on the Proprint.co.uk website shall be an
appropriate Court located in Scotland.
SHIPPING INFORMATION
Our preferred carrier for
all small packets is the the Royal Mail 1st Class Postal Service. For
larger/heavier boxes we use a Next Day Carrier service, for these we use
Citilink - DHL or Parcelforce. European heavier parcels usually go by
Parcelforce Euro 48 hour.
Whenever possible, if you have opted to provide us with your e-mail
address, we will send you a confirmation e-mail with a tracking number
upon receipt of your order.
Where shipping requires to be paid by
the customer we will discuss and agree this in advance
Backordered Items
If you would like to cancel a
backordered item, please send an e-mail to
or call us at 01578 730477 (in the UK) / 00-44-1578-730477
(outside the UK). Our fax number is 01578-730478 (in the UK) /
00-44-1578-730478 (outside the UK).
Your order will not be charged to a card until it is ready in despatch to
be shipped!
RETURN POLICY
Satisfaction Guarantee
Within 30 days of
receipt of your order, you may return any product in new condition.
Your rights to return goods are protected under the EU
Distance Selling Directive which can be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm
Please note that you will need to first obtain an RMA number by calling
01578-730477 (in the UK) / 00-44-1578-730477 (outside the UK). Our fax
number is 01578-730478 (in the UK) / 00-44-1578-730478 (outside the UK).
Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it
within 30 days after your receive your order. However, you will need to
first obtain an RMA number. Your replacement will be shipped to you once
you call us and obtain an RMA number. You will not have to wait until we
receive your defective product. We trust you to return your defective
product in a timely manner!
Unshipped items
You can also cancel unshipped items by calling us or sending an
e-mail to
Procedures for Returning and Exchanging
Items
Please do not apply tape to any items that you are returning,
as this may result in your return not meeting our resaleable criteria. It
is pertinent that you place your RMA number on the address label or the
outside of the package, as we will not accept any packages without one. In
addition, please include a copy of your invoice and the reason with your
return, and wrap the package securely.
Please mail all packages to the following address:-
ProPrint
Unit 1
Stowmill
Stow
Galashiels
TD1 2RB
RMA
Refunds
Refunds generally take 2-3 weeks. We will notify you via e-mail
of your refund once we have received and processed the returned item.
Please note that we can refund shipping costs only if the return is a
result of our error. Furthermore, we reserve the right to refuse returns
that are not in re-saleable condition, as defined above. We also reserve
the right to impose a 15% restocking fee on returns that do not have an
RMA number or received 21 days after an RMA number has been issued.
SECURE ON-LINE PAYMENTS
100% Safe Shopping Guarantee
SECURE POLICY
Our 100% Safe Shopping
Guarantee protects you while you shop at ProPrint.co.uk
How does Proprint
protect customer information?
All of the information you enter to
place an on-line order will be stored using a secure server. We use
state-of-the-art 128-bit SSL encryption. The secure server software (SSL)
encrypts all information you enter before it is sent to us. You can always
be aware of a secure page by spotting the lock
in the bottom status bar of your
browser. Furthermore, all of the customer data we collect is protected
against unauthorized access, both at our offices and at our hosting
facility. Please see our PRIVACY POLICY above
